Redress & Compliance

Maison Residential Limited is a residential block management company. We manage residential buildings, service charge matters, communal maintenance, building administration and leaseholder enquiries.

Company Details

Maison Residential Limited
Brickfield Business Centre
Brickfield House
High Road
Epping
CM16 6TH

Registered Office: 22 Courtland Avenue, London E4 6DU
Registered in England No.: 2565413
VAT Registration Number: 521 2347 31
Data Protection Registration Number: Z3251419

Redress Scheme

Maison Residential Limited is a member of The Property Ombudsman.

The Property Ombudsman provides an independent redress service for unresolved complaints relating to property agents.

Building Funds

Where Maison Residential Limited administers service charge funds, reserve funds or other building-related monies, these are handled in accordance with the relevant lease, building arrangements and applicable legal requirements.

Service charge funds are separate from Maison’s own business funds.

Maison maintains records of sums received and paid in connection with the buildings it manages.

Complaints & Concerns

Maison Residential Limited aims to deal with enquiries and concerns fairly and promptly.

If you wish to raise a formal complaint, please contact Maison using the details on our Contact page and mark your email Formal Complaint.

Please include:

  • the property address;

  • your name and contact details;

  • a summary of the issue;

  • any relevant correspondence or documents;

  • the outcome you are seeking.

Maison Residential Limited will review the matter and respond in writing.

If the matter cannot be resolved through Maison Residential Limited’s internal process, you may be able to refer the complaint to The Property Ombudsman, subject to its rules and eligibility criteria.

Contact

To contact Maison, please use the details on our Contact page.