Privacy Policy

Last updated: August 2026

Maison Residential Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information in connection with our residential property management services and use of our website.

1. Who we are

Maison Residential Limited is the data controller for the personal information we process.

Maison Residential Limited
Brickfield Business Centre
Brickfield House
High Road
Epping
CM16 6TH

Data Protection Registration Number: Z3251419
VAT Registration Number: 521 2347 31
Registered Office: 22 Courtland Avenue, London E4 6DU
Registered in England No.: 2565413
Member of: The Property Ombudsman

You can contact us using the details on our Contact page.

2. What information we collect

We may collect and use the following types of personal information:

  • name, address, email address and telephone number;

  • flat, property and leasehold details;

  • ownership, tenancy and occupier information;

  • service charge, ground rent and payment records;

  • bank details where needed for payments or refunds;

  • correspondence with leaseholders, residents, solicitors, contractors and third parties;

  • maintenance, repair, insurance and compliance records;

  • sale pack, notice, consent and leaseholder request information;

  • complaint, dispute, arrears and debt recovery information;

  • website enquiry information;

  • technical website data such as IP address, browser type and cookie information.

We may also receive information from solicitors, freeholders, management companies, residents, contractors, insurers, accountants, surveyors, local authorities and other professional advisers.

3. How we use your information

We use personal information to:

  • manage residential buildings and communal areas;

  • administer service charges, ground rent and building funds;

  • deal with repairs, maintenance, insurance and compliance matters;

  • communicate with leaseholders, residents, freeholders, directors and contractors;

  • prepare management information packs and respond to solicitor enquiries;

  • process notices, consents, keys, fobs and leaseholder administration requests;

  • deal with arrears, payments, refunds and account queries;

  • arrange contractors, inspections and professional advice;

  • comply with legal, regulatory, accounting and property management obligations;

  • handle complaints, disputes and redress matters;

  • respond to enquiries submitted through our website.

4. Our lawful bases for using your information

We use personal information where one or more of the following applies:

  • Contract: where processing is needed to perform or administer property management duties.

  • Legal obligation: where we need to comply with legal, accounting, tax, leasehold, company or regulatory obligations.

  • Legitimate interests: where processing is necessary for the proper management of buildings, recovery of sums due, record keeping, communication, fraud prevention and protection of property.

  • Consent: where consent is required, for example for certain non-essential website cookies or optional communications.

5. Who we share information with

Where necessary, we may share personal information with:

  • freeholders, management companies, RTM companies or residents’ companies;

  • leaseholders, residents and occupiers where relevant to building management;

  • solicitors, accountants, surveyors, insurers and other professional advisers;

  • contractors and maintenance providers;

  • utility companies and service providers;

  • debt recovery agents, courts or legal representatives;

  • banks and payment providers;

  • website, email, IT, cloud storage and software providers;

  • regulators, redress schemes, HMRC, Companies House, local authorities or other public bodies where required.

We only share information where there is a proper reason to do so.

6. How long we keep information

We keep personal information only for as long as reasonably necessary.

Retention periods depend on the type of information, the building, the lease, legal requirements, accounting requirements, limitation periods, insurance matters and the need to maintain proper property management records.

Some records may need to be kept for a number of years after a person sells a flat or ceases to be involved with a building.

7. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who need it for property management, administration, legal, accounting or compliance purposes.

8. International transfers

Where we use software, email, website, cloud storage or IT providers, personal information may be processed outside the UK.

Where this happens, we will take steps to ensure appropriate safeguards are in place.

9. Your rights

Depending on the circumstances, you may have the right to:

  • request access to your personal information;

  • ask us to correct inaccurate information;

  • ask us to delete personal information;

  • ask us to restrict how we use your information;

  • object to certain processing;

  • request transfer of your information;

  • withdraw consent where processing is based on consent;

  • complain to the Information Commissioner’s Office.

To exercise your rights, please contact Maison using the details on our Contact page.

10. Complaints

Please contact us first if you have concerns about how we handle your personal information.

You also have the right to complain to the Information Commissioner’s Office.

11. Website cookies

Our website may use cookies and similar technologies.

Essential cookies may be needed for the website to work properly. Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.

More information is available in our Cookie Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.